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Blog writing Email Campaigns Keywords SEO Blog Writing

The difference between a copywriter and a content writer

The term ‘copywriter’ has become somewhat universal for someone who provides writing services these days.  But with the massive rise in content over the past few years, there is now a definite difference between a copywriter and a content writer.

The different types of writer

Most people know what a journalist does.  They write about the news and current affairs for publications such as the tabloids and magazines.

Columists fall into a similar category.  Critics also usually writer for publications.

PR is another type of writing altogether.  Many copywriters and content writers can write press releases, but someone who works in PR… well, they have the relationships with editors and so their email will always get opened.  It gives their clients a much greater chance of the press release being published.

You then have ‘academic writers’ who will write research and white papers.

Technical writers are specialists in their field.

Corporate or business writers will put together reports and proposals.

We then come to playwriter and screenwriters… you watch what they write.

Poets write poetry.

Lyricists write the words to songs, so you listen to their words.

Novelists write fiction, whilst biographers write about an individual’s life, and a ghostwriter writes on behalf of someone else.

That really just leaves copywriters and content writers.

Marketing and sales words

Whilst some copy and content writers have niche industries they write about, many are generalists.

It really depends on their background and experience.

I have seen many specialists turn their hand to copywriting and make an extremely good living from it.  How much money is there to be made depends on the sector.

Copy and content writers write marketing and sales words.

As a rule of thumb, content writers tend to write for marketing purposes and copywriters for sales.

copywriter and a content writer

What is copy and what is content?

Short form social media posts are content.

Long form blogs and articles are content too.

Most marketing emails are content… with the exception of sales sequences.

A sales page (sometimes called a landing page by web designers) is direct response copy.  It’s the purest form of sales copy as it is designed to make the reader ‘buy now’.

Direct response copy is psychologically based and follows a format which allows the right side of the brain to ‘want’ what’s on offer, and the left side of the brain to see the logic, value, and benefit of spending the money!

This copy is very long form – a sales page can be up to 5000 words.

Website copy is copy rather than content but is what I personally class as ‘soft copy’.

It is still written to elicit a response, but that response is usually to take the next step in the buying journey, rather than the ultimate one of buying right there and then.

Many copywriters are also asked to write video scripts.

Ads, brochures, leaflets, and other marketing materials, where you have a small number of words to get a powerful message across, requires copywriting skills rather than content.

Can someone write both copy and content?

They can… however, I have found over the years that people are usually better at one or the other.

I am a trained direct response copywriter.  For me to write content, it takes me so much longer than it would for a content writer to do it.

Copy is short sentences – think minimum words to create maximum impact.

Content, on the other hand, is full sentences, discursive, friendly, educational, and flows very differently to copy.

My team, here at Raspberry Flamingo, tend to be either copywriters or content writers.  That’s not to say some don’t lend their hand to both, but it is always very obvious to me where their natural skill lies.

How do you know what type of writer someone is?

If you want content and you are talking to a copywriter, ask the question about what type of work they do most and, possibly, what type of work they enjoy the most.

If a copywriter tells you they write blogs and articles and/or relationship building emails, then they are a content writer.

If someone specialises in website copy and sales pages, or sales sequence emails they are a true copywriter.

Publishing words digitally

If the work you are having created is to be published on a digital platform which Google can access, then you need an SEO copywriter or content writer.

Having your website copy, blogs, articles, etc written without containing SEO is a waste of money.

If your writer doesn’t understand Google’s requirements for person-focussed copy and content (and by person, I mean the reader) then they won’t use keywords and other elements of ‘on-page’ SEO correctly.

Without it, Google are much less likely to return your copy and content in organic searches and so your company will get much less exposure.  Your SEO ranking will also be lower.

A great example is that we have a client who published a blog we wrote for him well over two years ago and he still gets multiple enquires from prospective customers every single week because his blog has been returned when they’ve searched for the focus keyword we used.

Can AI replace both a copy and content writer?

Now this is a whole other article on its own.

However, I will offer this advice. 

Use AI for your short form content should you wish.   It’s great for social media posts.

Also use it to come up with ideas and structures for your content.  (Maybe I should have done that for this blog… but this is straight out of my thoughts.)

The problem with using AI generated long form content is

  • It doesn’t show your expertise
  • It doesn’t show your personality
  • It doesn’t show your authority in your market place
  • It’s easily recognised as AI generated language
  • Someone else could have received the exact same piece of writing and published it before you (so Google will consider yours duplicate text, which is a big no no for SEO
  • Can you be sure it is factually correct (after all there’s some real rubbish published on the internet and that’s where it’s pulling its information from)

Copy or content or both

Whilst the world seems to speak about content way more than copy these days, that’s because of the ever increasing influence of social media.

I firmly believe that at some point a copywriter will genuinely be a copywriter and not used for someone who writes content.

Maybe I’m dreaming. 

My advice is as I have already mentioned, ask what someone prefers to write and then you’ll be able to see if they are a copywriter or a content writer.

If Raspberry Flamingo can help you out in any way, or I can offer any further advice, just get in touch.  You can simply scan the QR code below to Whatsapp me.

Raspberry Flamingo logo with QR code for Whatsapp

Categories
Email Campaigns Blog

What is a broadcast message or email?

A broadcast message should be part of your email marketing strategy.

Broadcast emails go to everyone on a list within your email software. That can be absolutely every contact you have an email address for or, if you have specific lists for different types of contact, you can select which list(s) to send to.  You can even take it further and choose a segment of a list by using the tags you’ve assigned to contacts.

Email Marketing ~vs~ Social Media

Email marketing should feature within every company’s marketing strategy. Many smaller or new businesses rely on social media profiles to create their list of contacts and keep in touch with them.

Now there is absolutely nothing wrong with using social media to market your business… it too should be part of your overall marketing strategy.

However, all too often you hear that a social media platform has had a ‘blip’ and a profile or page has been removed… or that members of a group have been thrown out (it genuinely does happen, it’s happened to me).

With email marketing, you own your list of contacts. The platform won’t remove them or delete them. They are yours to contact when and how you wish.

GDPR in the UK

In the UK we have the General Data Protection Regulations (GDPR) which prevent us from simply adding emails to an email campaign without permission from the email address owner.

We also have to provide anyone who has ‘signed up’ with the option to unsubscribe at any time.

This shouldn’t put any one off building their email list though.

Quite the opposite in fact.

A successful email campaign should build relationships with your target audience and so if you send emails to people who don’t know you or want to hear from you, you really are just wasting your time. It could even damage your reputation. If you are marketing effectively then your prospective customers will want to sign up and read what you have to say.

The difference between broadcast emails and an email automation

Email automation

If you have a ‘lead magnet’ on your website, for example a free pdf, or you ask people to sign up to your newsletter or email blast, their email will be added to your email marketing software. If set up correctly, this will issue an automated email to them confirming their action – these are often called autoresponder emails… I’m sure you’ve received them.

Usually that will then trigger them to be added to an email automation (in some software this is sometimes called a ‘campaign’ – but, just to confuse things, in other software a broadcast email is called a campaign!)

For the purposes of this article, if a number of emails are triggered to be sent automatically to a contact, then we will call it an automation.

So, for example, someone may sign up to receive a lead magnet you have available on your website. Once they have entered their name and email, they receive a pre-programmed number of emails from you – the first of which will deliver the promised document – at a set period (eg one a week). This is an email automation.

It doesn’t matter whether someone signs up today or in a year’s time, they receive the same emails in the same order, with the same time gaps in-between each.

Now, let’s just say you have three different lead magnets, each with their own automation. If you create each sign up forms correctly this will add the contact to the list associated with the particular lead magnet they are interested in and tag their record too. 

Broadcast Emails

Broadcast emails can be sent at any time and in addition to any automations which that contact is in.

You could send your broadcast email to a selected list or lists, or to all your contacts. It is issued once; on the date and time you schedule it to be sent.

Why use broadcast emails?

If you have a slick email strategy, the people on your contact list will be in an automation most of the time.

As mentioned above, these emails are written and added to the sequence once and issued when each individual contact enters that list.

But what happens if you have some news that is time critical? Or want to tell your email subscribers about a flash sale?

This is where broadcast messaging really comes into its own.

Your broadcast email can be prepared and sent to the segments of your list that you want to receive it. Once it’s been issued and delivered its valuable content, its task is over.

Most email marketing software will provide you with a report to show you how many people opened your broadcast email, in what time frame, and the click through rates.

Broadcast emails can be incredibly useful to keep your subscribers up to date with company news, notified of sales promotions, to let them know about an online event you are running, or to notify them of product releases and product launches.

If you need to let people know quickly, and the information is only relevant ‘now’, broadcast emails are the way to go.

Not sure you want to automate but still want to email

Many people who use email marketing in their business do not exclusively use automated sequences.

I personally email my subscribers through broadcast messages in the main.

Each week I email a number of my lists.

I may be emailing about some industry news or changes, it may be a personal musing on something that’s happened… my emails really could be on any subject at all that I believe the people on my list will find either valuable, educational, or amusing.

I still do have some automations running.  To deliver lead magnets.  To welcome new clients onboard. 

But in the main, I use one time only broadcast messages.

Claire Sending a broadcast message

Is all broadcast messaging through email?

The short answer to this question is no.

I talk about email automations and email broadcasts because writing these is a service Raspberry Flamingo offers to its clients.

However, broadcast messages can by achieved through SMS messaging, Whatsapp messaging, and even social media platforms such as LinkedIn allow users to send broadcast messages to all their contacts (if you are signed up on the correct plan).

Want to know more about email marketing?

Have a look at our email marketing service page and then contact me directly.  You can email me on claire@raspberryflamingo.com or Whatsapp me using the QR code on this page.

QR Code to Whatapp Claire
Claire - no background - marketing consultant

The author

Claire Taylor Foster is the founder of Raspberry Flamingo Copywriting and Content Marketing.

She started her copywriting and marketing after leaving school way too long ago to mention!  Direct Response Copy is her passion.  Read more on Claire here.

As far as Claire’s concerned, if copy and content doesn’t contain ‘on-page’ SEO, then it’s pointless publishing it! (Unless of course, paid advertising is going to drive the traffic.)

 

Categories
Email Campaigns

What are Strategic Email Campaigns

What are strategic Email Campaigns?

When I use the phrase ‘email campaigns’, what image does it conjure up for you?

Does it make you think of being bombarded with sales emails?  Or maybe an email every day that you very quickly lose interest in?

I understand why those images pop into your mind… they do mine too.  But, if email campaigns are created correctly, they are very powerful indeed.

In this blog, I am using the term ‘campaign’ to mean a sequence, that once someone enters it, automatically sends the emails out, in order, at the frequency you have set.

strategic Email campaigns The different types of email campaigns

There are many types of email campaigns.  Some email marketing software use different terms for them, but I will do my best to make it clear what each one is.

The main sequences people think of are:

  • To deliver a download and follow it up
  • An evergreen campaign – ongoing, relationship building
  • A sales campaign
  • A launch campaign

However, there are also many uses for strategic email campaigns, such as to follow up a quote, or to move people from one part of the customer journey to another.

Why use strategic email campaigns?

Keeping in touch with people takes a great deal of man hours.  Now if you have a business where each customer is of a high value in monetary terms, and so you don’t actually have many customers at any one time, then a personal call will always be the way to go.

However, if you have many leads coming in, many quotes going out, and limited resources in terms of people with free time to follow up all your potential leads and quotes, then allowing automated emails to do it for you may be a smart way of working.

Another scenario would be if your customer had a wait between placing the order and receiving your goods or service.  I actually had an example of this recently.

My ‘Tumbleweed’ Experience

I recently purchased a very expensive (£0000’s) garden shed.  We checked the company out thoroughly, checked all their reviews… basically did our due diligence.

I ordered the shed and paid for it through their website (they are located a few hundred miles away from where I live).  I received an order confirmation email and then nothing.

Two weeks went past, and I started to feel a little nervous.

I emailed them though their website and got no response.

I rang them and was told that the person I needed to speak to was on the phone and would call me back – they didn’t.

I left it a few more days and rang again – same response.

Now, when the order confirmation email came through so did a vacation message, from a guy in the business.  The order form obviously was submitted to a number of people by email and his vacation message was an auto responder, so I got it too.

Getting more and more worried I had lost thousands of £s, I decided to email this guy.  Within minutes I had a phone call from the lady who was always on the phone.  It turns out that the guy I’d emailed was the overarching group of companies Commercial Director.  Brilliant.

He emailed me back too and apologised no one had been responding so I suggested to him that it might be a nice idea to set a couple of automated emails up, going to customers waiting for their sheds to be manufactured.  That way they wouldn’t worry the way I had because they’d know the company was in the process of building their shed and they were valued.  He said that would be implemented as quickly as possible.

When is best to use strategic email campaigns in the customer journey?

This is a great question and there is no one size fits all answer. 

When you think about the journey your customers take with you, from the time they find out about your business to the completion of their first purchase with you, are there any gaps?

If I think about my customer journey, someone can ask me to create some copy for them and have to wait a few weeks for me to be able to get to it.  The schedule varies at different points in the year but it’s usually somewhere between two and six weeks.  (If it’s content they’re after writing then that can usually be done much quicker as my team will draft it for me.)

So now any new customer is added to my email marketing software and begins to receive weekly emails from me.

A financial client I work with had me set up an email sequence as they have an initial call with a prospective customer and then schedule a meeting for a couple of weeks later.  The emails in between prepare the prospect for the meeting so they know what to expect and what information they will be asked about, so they can have prepared.

Could you use email campaigns strategically to work more efficiently and/or provide better customer service?

Most companies could, it’s a case of realising what emails can do.

I personally use ActiveCampaign as my email marketing software.  Someone can sign up to one sequence and depending on what action they take whilst receiving those emails, move into another campaign altogether.

So, for example, if someone accepted your quote part way through the sequence, they would come out of those (as they’d no longer be relevant) and move into a different campaign.  Or if they didn’t accept your quote, at the end of that sequence they could move automatically into one of your other email campaigns.

Using email campaigns is incredibly powerful to build relationships, gain trust, demonstrate your expertise, and make sales.

 

To find our more about email campaigns, visit our main email writing page.

Claire - no background - marketing consultant

The author

Claire Taylor Foster is the founder of Raspberry Flamingo Copywriting and Content Marketing.

She started her copywriting and marketing after leaving school way too long ago to mention!  Direct Response Copy is her passion.  Read more on Claire here.

As far as Claire’s concerned, if copy and content doesn’t contain ‘on-page’ SEO, then it’s pointless publishing it! (Unless of course, paid advertising is going to drive the traffic.)